Reference

How ziantogel Handles Your Personal Data

At ziantogel, your personal information is collected only to operate your account, process transactions through DANA, OVO, GoPay, and QRIS, and keep your session secure.

Data collected only for account operationDANA, OVO, GoPay & QRIS transaction privacyYour right to access or delete dataSecure storage with encryptionContact our team to request changes
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ziantogel How ziantogel Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Personal Data

If you want to review, correct, or delete the personal data we hold on your account, our privacy support team is available every day from 08:00 to 23:00 WIB. You can reach us through the channels below — we aim to acknowledge every data request within 24 hours and resolve it within seven working days.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our privacy team handles data-access and deletion requests every day between 08:00 and 23:00 WIB, with responses typically within minutes during staffed hours.

Email Support

Send your privacy request to our dedicated support address found in the Contact page. Include your registered email and account ID so we can locate your data record and respond within one business day.

In-App Form

Log into your ziantogel account, navigate to Settings → Privacy, and submit a formal data request form. The form creates a tracked ticket — you receive a confirmation number and status updates until the request closes.

DATA HANDLING PRACTICES

Six Ways We Protect What You Share

Every privacy commitment below is operational — not a vague policy statement. From the encryption layer around your QRIS transaction codes to the 90-day post-closure purge of account credentials, each practice reflects…

Encryption at Rest and in Transit

All personal data stored on our servers uses AES-256 encryption. Data moving between your device and our platform travels over TLS 1.3, so your login credentials and DANA or OVO payment references stay protected end to end.

Cookie Usage and Control

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can disable non-essential cookies in your browser settings at any time; this will not prevent you from accessing your account or completing a GoPay deposit.

Account Security Steps

Your account is protected by a hashed password and optional two-step verification sent via SMS or email. We never store your raw password; only a one-way hash is kept, meaning even our own staff cannot read it.

Data Retention Schedule

Account profile data is purged 90 days after account closure. QRIS and GoPay transaction logs are retained for five years where local law requires it. All other behavioural data — page views, session length — is anonymised after 12 months.

Third-Party Data Sharing

We share data with payment processors — DANA, OVO, GoPay, QRIS — only to complete your transaction. We do not sell, rent, or exchange your personal information with advertising networks or data brokers under any circumstance.

Your Right to Request Changes

You can request a full export of your stored personal data, ask us to correct inaccurate details, or submit a deletion request through live chat, email, or the in-app Privacy form. We resolve each request within seven working days.

Common Questions About Your Data on ziantogel

The questions below cover the most common privacy concerns we hear from people using the platform in Indonesia — from what happens to your OVO transaction data to how you exercise your deletion rights. If your question is not here, contact our support team via live chat between 08:00 and 23:00 WIB.

We collect your name, email address, mobile number, and device identifiers at registration. Once you make a deposit via DANA, OVO, GoPay, or QRIS, we also log the transaction reference and amount to maintain an accurate account ledger.

We share payment data — such as your QRIS scan reference or GoPay transaction ID — only with the relevant payment processor to complete the transfer. No payment detail is passed to advertisers, data brokers, or unrelated third parties.

Log in and go to Settings → Privacy, then submit a data export request. Alternatively, send your request via live chat or email with your registered account ID. We will deliver a downloadable file within seven working days of verification.

Yes. Submit a deletion request through the in-app form, live chat, or email. We will remove your profile data within 90 days. Transaction records required by local law — typically up to five years — may be retained in anonymised form only.

Account credentials and profile information are fully purged 90 days after account closure. Financial transaction logs, including DANA and OVO deposit records, are held for up to five years where local law mandates it.

We use essential session cookies to keep you logged in and optional analytics cookies to monitor page performance. You can turn off non-essential cookies in your browser settings at any time without affecting your ability to deposit or withdraw.

Core protections — encryption, retention schedules, your right to access or delete data — apply to all accounts. Certain data-handling obligations depend on local law, so specific retention periods or disclosure requirements may vary by region within Indonesia.

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